Flusso R&D Tax Platform: Collection Notice (APP 5)

Last updated: 9 November 2026

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Short form (for display at sign-up / first data entry)

How Flusso uses your information

We are Flusso Pty Ltd (ABN 86 651 038 078), operator of Flusso R&D Tax Platform. Flusso R&D Tax Platform is workflow, record-management and document-preparation software that you and your nominated advisor use to organise, prepare and manage your Research & Development Tax Incentive (RDTI) claim records. We collect the information you provide, including your name, contact details, organisation details, and the R&D activity, expenditure, and supporting records you enter or upload, to make that software available to you, to run and secure your account, and to support you.

• Some fields are needed to deliver the service. If you don't provide them, we may not be able to make core features of the software available to you.
• Your nominated advisor, not Flusso, prepares and lodges your claim and deals with AusIndustry and the Australian Taxation Office; Flusso provides the software they use to do so.
• We share your information where needed to deliver the service or comply with the law, with your authorised advisers (on your instruction) and with the service providers that run our platform.
• Some of our providers are overseas, principally in the United States; your primary database records are held in Australia.
• You can access or correct your information, or make a complaint, at any time: see our Privacy Policy or contact privacy@flusso.ai.

By continuing, you acknowledge this notice and our Privacy Policy.

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Long form (the full APP 5 matters, link "Learn how we handle your information" to this)

This notice explains how Flusso Pty Ltd (ABN 86 651 038 078) ("Flusso", "we", "us"), operator of Flusso R&D Tax Platform, collects and handles your personal information. It covers the matters we are required to tell you under Australian Privacy Principle 5. For full detail, see our Privacy Policy.

1. Who is collecting your information. Flusso Pty Ltd. Contact our Privacy Officer at privacy@flusso.ai.

2. What we collect and how. We collect personal information directly from you (when you create an account, enter or upload claim information, or contact us), from your organisation or authorised advisers where they share it with an account you are connected to, and automatically through your use of the platform (such as log, device, and usage data). This may include your name, business role, contact details, organisation details (including ABN/ACN), R&D activity and expenditure records and supporting evidence, and account and usage data.

3. Why we collect it (purposes). To make Flusso R&D Tax Platform available to you and your nominated advisor as software for organising, preparing and managing RDTI claim records; to authenticate users and secure accounts; to provide support and service communications; to improve the reliability, security, and features of our services; and to meet our legal, accounting, and record-keeping obligations.

4. If it is required or authorised by law. Providing your information is not required by law, but some information is reasonably necessary for us to make the software available to you. Certain disclosures that you or your nominated advisor make through or using the platform (for example, to the ATO when your advisor lodges a claim) are authorised or required under taxation law.

5. What happens if you don't provide it. You are not required to provide all information, and where lawful and practicable you may deal with us anonymously or using a pseudonym (for example, for a general enquiry). However, because the software is used to prepare and manage tax-claim records tied to identified companies and individuals, we generally cannot make core platform features available to you without the necessary information.

6. Who we usually disclose it to.

• Your authorised advisers (tax agents, accountants, R&D consultants), on your instruction and authority.
• Government bodies, when you or your nominated advisor lodge and substantiate a claim: AusIndustry (a division of the Department of Industry, Science and Resources, acting for Industry Innovation and Science Australia) and the Australian Taxation Office. You and your advisor, not Flusso, make that submission; the platform is the software used to prepare and manage the records.
• Service providers that run our platform (cloud hosting, authentication, analytics, communications, and AI providers), bound by confidentiality obligations.

We do not sell your personal information or disclose it for third-party marketing.

7. Overseas disclosure. Your primary database records are held in Australia (Sydney). Some of our service providers, and some processing of your information, occur overseas, principally in the United States. A current list of our sub-processors and the countries in which they operate is at our sub-processors page.

8. Access, correction, and complaints. Our Privacy Policy explains how you can access or correct your personal information, and how you can complain about how we handle it (and escalate to the Office of the Australian Information Commissioner if you are not satisfied with our response). Contact our Privacy Officer at privacy@flusso.ai.